Partners

Tealeaf Technology, Inc.
45 Fremont Street, Suite 1450
San Francisco, CA 94105
Phone: 415.495.8000
Fax: 415.495.8018
http://www.tealeaf.com

Tealeaf provides online customer experience management solutions and is the unchallenged leader in customer behavior analysis. Tealeaf’s CEM solutions include both a customer behavior analysis suite and customer service optimization suite. For organizations that are making customer experience a top priority, these solutions provide unprecedented enterprise-wide visibility into every visitor’s unique online interactions for ongoing analysis and web site optimization. Online executive stakeholders from ebusiness and IT to customer service and compliance are leveraging Tealeaf to build a customer experience management competency across the organization.

Tealeaf’s rich customer experience dataset is used across an organization to explore site improvement and innovation opportunities, drive requirements and set priorities. By offering a shared ‘view’ of the online customer, Tealeaf enables organizations to understand how to deliver better online solutions and provide more effective online service for their customers. Companies use Tealeaf in the following ways:

  • Ebusiness teams leverage Tealeaf to improve site conversion rates and increase revenue by eliminating the obstacles that block successful completion of transactions
  • IT organizations use Tealeaf to reduce application support costs by instantly identifying and resolving hidden or hard-to-find application problems
  • Customer service organizations utilize Tealeaf to improve the efficiency and effectiveness of customer support
  • Legal and compliance teams employ Tealeaf to investigate customer disputes and fraud and meet the demands of regulatory and/or internal compliance
  • Companies use Tealeaf to improve customer satisfaction and retention rates